Call Center Agent - National Database and Registration Authority (NADRA)

NADRA Technologies Limited is actively seeking dedicated and experienced Call Center Agents to join their dynamic team. This is an excellent opportunity for qualified individuals, both male and female, to contribute to a pivotal federal government organization in Pakistan. We are looking for professionals with strong communication skills and a commitment to public service to manage customer interactions across various locations.

Key Responsibilities

• Effectively handle a high volume of inbound and outbound calls, emails, and other communications.
• Provide comprehensive information and assistance to citizens regarding NADRA services and inquiries.
• Address and resolve customer complaints and issues promptly and professionally.
• Accurately document all interactions and update customer records within the system.
• Adhere to established communication guidelines, policies, and procedures to ensure service quality.
• Collaborate with internal departments to escalate complex issues and ensure timely resolution.

Required Skills

• Exceptional verbal and written communication skills in English and Urdu.
• Strong active listening and problem-solving abilities.
• Proficiency in basic computer operations and data entry.
• Customer service-oriented mindset with a positive and empathetic approach.
• Ability to work efficiently under pressure and adapt to changing call volumes.
• Excellent interpersonal skills for effective team collaboration.

Qualifications

• A minimum of a Graduation degree from a Higher Education Commission (HEC) recognized university.
• At least 3 years of post-qualification professional experience in a call center, customer service, or a related field.
• Applicants should be between 18 and 28 years of age.

About the Company

The National Database and Registration Authority (NADRA) is a premier federal government institution in Pakistan, mandated to establish and maintain a secure national database of citizens and issue secure identity documents. NADRA Technologies Limited (NTL) plays a crucial role in supporting NADRA's operations through cutting-edge technological solutions and service delivery, ensuring robust infrastructure and efficient public services. Joining NADRA means becoming part of an organization dedicated to national development and public trust.